Skills
Customer service oriented
5-10 Years
Computer Navigation Skills
2-5 Years
Proficient in verbal and written Communication skill
2-5 Years
Organized, Multitasker and Time Management
5-10 Years
Data Entry Gathering and Documentation Job Oriented
2-5 Years
Experience highlights
Virtual Assistant
US Globe Corporation
·
August/2022
–
Present
• Administrative tasks such as answering and sending emails, submission of daily and weekly reports.
• Research for the Competitor’s Price
• Update Pricelist in the spreadsheet
Provider Service Advocate
Wipro- Healthcare Account
·
September/2018
–
Present
• Take calls from providers who inquire about their patient’s health insurance coverage and insurance claims
• Gather and retrieve documents to escalate claims for urgent processing.
• Sent documents via fax base on provider’s request.
• Submit Prior Authorization request.
• Contact and coordinate with the Medical Group for an insurance claim follow up.
Customer Service Representative
Convergys- Telco Account
·
August/2013
–
Present
• Assist customers who inquire about our Internet and Cable service.
• Provide technical assistance to our customers for their cable and internet service.
• Create ticket for technician appointments.
• Offer and process internet and cable service upgrade