Skills
Client & Customer Support
5-10 Years
Human Resources > Recruiting > Talent Acquisition
5-10 Years
Team Leadership
5-10 Years
Account Management
10+ Years
Compliance
2-5 Years
Vendor Management
5-10 Years
Process Optimization
5-10 Years
- Customer Service
10+ Years
Customer Support > Chat Support >Technical Support
5-10 Years
Client Retention and Churn Prevention
5-10 Years
Customer Service>Sales
5-10 Years
Financial Administration
2-5 Years
Human Resources > HR Management > Administrative Works > Operations Management
10+ Years
Experience highlights
Customer Experience Team Lead & Account Advocate
AWESOME CX
·
May/2024
–
/
Primary client advocate for executive accounts. Managed account setups and operational onboarding for 4 new business operations. Partnered with cross-functional teams to resolve high-priority escalations. Optimized support metrics and remote team workflows.
Operations Manager / Startup Specialist
Commercial Facility
·
Jan/2022
–
Present
Streamlined client-facing operational workflows, vendor agreements, and regulatory compliance protocols. Utilized data-driven problem-solving to identify bottlenecks and implement scalable operational solutions.
Credentialing Specialist
Healthcare Operations
·
Mar/2021
–
Present
Managed verification databases and complex compliance checks, enforcing 100% data integrity and system accuracy for healthcare credentialing operations.
Senior Membership Consultant
Fitness First – Town Centre
·
Sept/2017
–
Present
Executed needs analyses and corporate outreach campaigns. Onboarded 2,000+ corporate and individual client accounts, consistently exceeding monthly sales targets and revenue projections.
Front Desk Representative
Fitness First – Town Centre
·
Sept/2016
–
Present
Directed customer service operations, membership fee collections, daily financial reporting, and escalation resolution. Streamlined billing collections systems, reducing fee defaults.
