Skills
Office and Administration > Microsoft Outlook
1-2 Years
Customer Support > Customer Relationship Management/ Admin Assistant/Research/Data Entry
1-2 Years
Able to work underpressure, flexible, can work multitasking, and have a long patience
2-5 Years
Efficient in admin support, calendar & email management, CRM, and automation. Skilled in lead generation & digital marketing.
1-2 Years
Email Management & Follow-Ups
1-2 Years
Experience highlights
Admin Support | Social Media Manager
Freelance
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June/2024
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Provides timely and professional communication for the business owner's clients and acts as a primary point of contact. Manages scheduling & calendar, facilitates consultation calls, and tracks project milestones. Update client records and documents through CRM.
Production Specialist
Wipro
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June/2023
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Present
I managed time-sensitive customer concerns related to delivery scheduling, order modifications, and special service requests. I mainly communicate through phone calls and follow-up emails, consistently provided calm and professional service, even in escalated situations. I’m was often recognized for my process knowledge, calm approach, and reliability. I’m now looking to apply these skills in a flexible virtual role where I can grow long-term and transition fully as opportunities arise.
Search Query Evaluator
TELUS International
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January/2023
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Present
I worked as a freelance Search Query Evaluator for Telus International, where I reviewed and rated search results to ensure they were relevant and helpful to users. This role involved careful judgment, analyzing search queries, following strict guidelines, and working independently. My work has helped improve the accuracy and performance of AI systems to enhance search algorithms.
Online ESL Tutor
Bridge Culture Inc.
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February/2021
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Present
Conducted one-on-one and group English lessons to Japanese students of various levels, focusing on conversation, grammar, and pronunciation. Utilized positive reinforcement and provided constructive feedback, helping students achieve their learning goals while fostering confidence and continuous improvement.
