Virtual Assistant | Administrative & Customer Support

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

I'm an experienced Virtual Assistant and customer support professional with over 10 years of combined experience in customer service, administrative support, and working with clients. I also have over 3 years of experience in real estate, including cold calling, lead generation, follow ups, and supporting daily operations.

In my current role, I handle administrative tasks, respond to emails and inquiries, maintain records, and assist with day-to-day operations. I'm comfortable working independently, managing tasks, and making sure things get done accurately and on time.

I enjoy helping businesses stay organised and making things easier for the people I work with. I'm reliable, easy to work with, and always willing to learn new tools and processes.

I'm currently looking for a remote or part time opportunity where I can use my experience, continue learning, and contribute to a team's success.

Skills & Experience

Skills

Customer Support > Chat Support > Email > Outbound sales > Inbound sales > Lead generation > Cold Calling > Retentions > Collections > Real Estate 2-5 Years

E-commerce Order Fulfillment > Order Entry > Order Processing 2-5 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 2-5 Years

Analytical Skills Bank Accounts payable Payment Processing Invoice preparation 2-5 Years

Data Entry & Record Management 2-5 Years

Account Management; Customer Support > Sales Support > Lead Generation 2-5 Years

Cold Calling 2-5 Years

Accounting > Accounts Payable > Accounts Receivable > Billing 5-10 Years

Email & Inbox Management 2-5 Years

Google Workspace 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Complaint Handling & Resolution 5-10 Years

- Customer Service & Support 5-10 Years

✔️Marketing > Appointment Setting 2-5 Years

*Administrative Support - 2-5 Years

Experience highlights

Real Estate Cold Caller / Appointment Setter

Turbo Home Buyers · June/2024 – Present

Contacted property owners using prepared scripts. Generated and qualified leads for real estate clients. Set appointments with interested property owners and followed up with potential leads.

SLP Support Administrator / Virtual Assistant

Virtual Mgr Pty Ltd / Safe Load Program · July/2023 – /

Managed emails and customer inquiries. Processed orders for labels and stickers. Maintained driver, vehicle, and company records. Prepared invoices and coordinated with clients to resolve issues.

Real Estate Cold Caller / Appointment Setter

Start Virtual · March/2023 – Present

Cold called property owners using prepared scripts. Generated and qualified leads. Set appointments with interested prospects and maintained professional communication with leads.

Customer Support / Subject Matter Expert

Qualfon Inc. · June/2016 – Present

Handled 60+ customer calls daily for prepaid mobile services, billing, and account activation. Resolved complaints professionally. Worked as SME assisting new agents with product knowledge and training.

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