General Virtual Assistant

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help businesses save time, stay organized, and turn more opportunities into results by taking ownership of customer support, admin tasks, and lead generation. With 7+ years of experience, I bring expertise in customer service, QA, cold calling, appointment setting, lead generation, research, and social media management, using Google Workspace, Microsoft Office, CRM/helpdesk platforms, Trello, ClickUp, Canva, CapCut, and more.

Skills & Experience

Skills

Quality Analyst 2-5 Years

Customer Service Representative 5-10 Years

Experience highlights

Quality Analyst

XtendOps Inc. · November/2021 – Present

Conducted weekly job immersion sessions across voice, chat, and email channels to ensure teams remained aligned with system updates and process changes. Prepared detailed quality assessment reports to identify performance trends, recurring issues, and improvement opportunities. Led regular huddles and calibration sessions to strengthen CSR performance, communication skills, process adherence, and overall service quality.

Escalation Support Specialist

STARTEK · October/2018 – Present

Handled daily customer service operations, including data entry, order processing, account support, and customer inquiries across voice, chat, and email channels. Managed complex consultation and escalation calls from frontline CSR agents, providing accurate solutions and ensuring timely resolution, policy adherence, and customer satisfaction.

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