Skills
US Healthcare
2-5 Years
Sales
2-5 Years
Customer Service Representative
2-5 Years
2-5 Years
Accounting > Accounts Payable > Billing Support
2-5 Years
Customer Retention
2-5 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
escalation handling
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Healthcare Support
2-5 Years
Inbound & Outbound Calls
5-10 Years
Experience highlights
Customer Support Representative
NTTDATA
·
January/2024
–
Present
Handled customer inquiries through support channels and resolved diverse concerns within target timeframes with timely and accurate assistance.
Subject Matter Expert
TSA
·
January/2023
–
Present
Provided technical assistance for cable, internet, and home phone services. Managed technician dispatching and coordinated appropriate support solutions.
Technical Support Representative
VXI HOLDINGS
·
January/2020
–
Present
Handled inbound and outbound calls to assist patients with medical supply orders. Educated customers on machine use and replacement schedules.
Technical Support Representative
CONCENTRIX
·
January/2019
–
Present
Assisted customers with technical service concerns and troubleshooting. Handled customer interactions while maintaining service quality and satisfaction.
Customer Support Representative
TELEPERFORMANCE
·
January/2018
–
Present
Resolved service issues efficiently and maintained customer satisfaction. Engaged with customers to understand needs and deliver effective service.
