Skills
MS Office
2-5 Years
CRM management
2-5 Years
Asana
1-2 Years
~Data Entry
2-5 Years
- Customer Service
5-10 Years
Email & calendar management
6 Months to 1 Year
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
Less than 6 Months
Project Management > Asana > Monday > Trello
1-2 Years
Record Keeping
1-2 Years
Google Workspace
2-5 Years
Document Verification
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
• Technical Troubleshooting
2-5 Years
Experience highlights
Administrative Support Specialist
GovAssist LLC
·
November/2024
–
Present
Streamlined government applications ensuring 100% compliance. Managed confidential records, coordinated across teams to resolve bottlenecks, and maintained consistent accuracy in client communication.
Client Support Associate
GovPlus LLC
·
August/2024
–
Present
Guided applicants through multi-step international travel document procedures. Reviewed and audited documentation to minimize application rejections.
Customer Service Associate
Koala Customer Service
·
October/2022
–
Present
Managed end-to-end e-commerce support including order tracking and logistics. Resolved refund and exchange inquiries while maintaining high customer retention rates.
Customer Service Representative
Accenture
·
November/2020
–
Present
Provided technical support and account management for telecommunications contract. Met/exceeded KPIs for call quality and CSAT scores. Handled device activations and plan optimizations.
Customer Service Representative
Alorica Philippines
·
September/2018
–
Present
Managed sensitive banking and credit card inquiries while strictly adhering to data privacy protocols.
