Collection Specialist/ Account Resolution Specialist

Verified

$15/hr

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Outline

Looking for Full-Time work (8 hours/day) at $15/hour

High School Diploma

English proficiency Fluent

Professional Summary

Collections Specialist with 12 years of experience managing delinquent consumer accounts within the banking and financial services industry. Skilled in account resolution, payment negotiations, settlements, dispute management, regulatory compliance, and customer service. Consistently recognized for achieving collection targets, improving customer payment commitments, and resolving complex account issues while maintaining compliance standards. Experienced in handling high-volume portfolios, conducting account analysis, and collaborating with cross-functional teams to drive successful account recovery and customer satisfaction

Skills & Experience

Skills

Collection and Collection Office 5-10 Years

customer service assistance 5-10 Years

Fraud and Disputes Analyst 5-10 Years

Regulatory Compliance 5-10 Years

Negotiation 10+ Years

Customer Relationship Management 10+ Years

Cost Estimate > Microsoft Excel 5-10 Years

Collections 10+ Years

Data Entry & Reporting 10+ Years

Dispute Resolution 10+ Years

Account Analyst 10+ Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 10+ Years

Experience highlights

Account Resolution Specialist

Wells Fargo Enterprise Global Services LLC · July/2019 – /

Manage high-volume delinquent consumer accounts with compliance focus. Achieve collection goals through negotiation of payment arrangements, settlements, and hardship programs. Investigate billing discrepancies and resolve disputes.

Process Associate – Collections

Genpact Services LLC · August/2013 – Present

Managed delinquent accounts and exceeded monthly collection targets. Negotiated payment solutions and repayment arrangements. Investigated disputes and billing concerns. Partnered with cross-functional teams to improve collection effectiveness.

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