|Operations Support Specialist| Extensive Leadership BPO Experience

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

|Operations Support Specialist| Extensive Leadership BPO Experience

Skills & Experience

Skills

Email - Operations Specialist 10+ Years

People and communication skills 10+ Years

Team Collaboration (virtual) 10+ Years

Team Coaching 10+ Years

Experience highlights

Team Leader

Delegate CX · March/2021 – Present

• Led a team supporting a major e-commerce campaign, focusing on content moderation, back-office support, and operational compliance.
• Reviewed and enforced standards for seller content, including product listings, marketing materials, and customer communications, ensuring adherence to brand and platform policies.
• Developed new quality benchmarks and moderation KPIs to enhance content accuracy, reduce violations, and streamline issue resolution.

Team Leader

TaskUs · September/2013 – Present

• Managed a growing team in a healthcare support account, conducting evaluations, training, and mentoring.
• Promoted to Senior Team Leader with expanded responsibility in strategic planning, workforce optimization, and SLA management.
• Identified performance gaps and implemented tailored action plans to improve attendance, behavior, and quality.
• Coordinated with upper management to align support operations with client expectations and compliance requirements.

Supervisor / Technical Lead

Harte Hanks Manila · May/2009 – Present

• Supervised 15–18 technical support agents, ensuring delivery of high-quality customer service.
• Provided expert assistance for escalated technical issues and drove improvements in troubleshooting efficiency.
• Conducted coaching, appraisals, and compliance monitoring to maintain team standards and morale.
• Promoted from Tier 1 to Tier 2 Technical Service Representative from 2006–2009.

Executive Assistant

Marmol Medical Clinic, , NJ, USA · January/1999 – Present

• Managed physician schedules, appointments, and clinic administrative tasks.
• Handled documentation and coordination with medical facilities for referrals and tests.

Sales Assistant / Liaison Officer

Marmol Construction Corporation · March/1996 – Present

• Acted as point of contact for project supervisors and agency personnel in infrastructure projects.
• Supervised timelines, addressed technical inquiries, and coordinated with government agencies.

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