Skills
Office and Administration > Quality Assurance
1-2 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Information and Communication Technology Literacy
1-2 Years
Customer service
5-10 Years
Cybersecurity Associate
6 Months to 1 Year
Account Management
1-2 Years
System Administration
6 Months to 1 Year
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
• Technical Troubleshooting
5-10 Years
Chat support
1-2 Years
Experience highlights
Customer Care Representative
Infosys BPM
·
April/2025
–
Present
Provided comprehensive support for major financial account, resolving critical inquiries with empathy and accuracy. Navigated complex enterprise software to troubleshoot issues and manage accounts effectively.
Mechanical Inspector and Operator
FCM Co. Ltd
·
October/2019
–
Present
Maintained zero-incident safety record across 5 years in manufacturing environment. Isolated complex mechanical defects and optimized workflows with analytical problem-solving methodology.
Chat Support Specialist
Alorica Phils.
·
June/2018
–
Present
Provided real-time technical chat support for Verizon customers, diagnosing network connectivity and device configuration issues. Maintained high CSAT scores through professional written communication.
