Experience highlights
Social Media Marketing Manager
X
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September/2024
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Present
Manage daily engagement across the platform by responding to direct messages, comments, and mentions to build strong community relationships; proactively initiate conversations through direct messaging on active accounts, increasing audience interaction and brand visibility; and boost follower engagement by consistently posting relevant media, participating in trending niche discussions, and crafting compelling text-based content
Tier 2 Specialist
Gopuff
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June/2024
–
Present
Resolve complex customer issues escalated from Tier 1 support such as but not limited to Better Business Bureau reports, delivering expert-level assistance and ensuring prompt, high-quality resolutions to boost customer satisfaction; apply advanced troubleshooting techniques to identify and resolve technical issues, resulting in a 30% decrease in recurring customer inquiries.
Product Specific Trainer
Gopuff
·
February/2024
–
Present
Assess program training needs through performance analysis and feedback to ensure alignment with operational goals; design and develop comprehensive training materials and resources to support team development and knowledge retention; partner with operations to monitor and support key performance indicators, driving consistent achievement and sustained improvement
Customer Service Representative
Gopuff
·
December/2022
–
Present
Handle high volumes of customer interactions via calls, chats, and emails, ensuring prompt and professional support across all channels; assist customers with placing orders, tracking deliveries, and resolving issues to ensure a smooth and satisfying service experience; provide effective solutions and alternative options to address customer concerns, contributing to increased customer satisfaction and retention
Customer Service Representative
Expedia
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March/2022
–
Present
Manage customer inquiries via calls and emails, delivering timely and accurate support for travel-related services; assist customers in booking, modifying, and canceling flight, hotel, and car rental reservations using Sabre GDS; ensure seamless travel experiences by providing expert guidance on itinerary changes, fare rules, and booking options
