Customer Service Executive

Verified

$10/hr

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Outline

Looking for Full-Time work (40 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced in giving mature and patient customer service, with more than a decade of experience of customer focus. Adept at handling diverse customer

Skills & Experience

Skills

Customer service 10+ Years

Experience highlights

Customer Service Executive

OCBC Bank · July/2022 – Present

OCBC Bank, OCBC Centre, Singapore
Assistant Manager
Contact Centre - Global Consumer Financial Services Division
14 November 2022 – 25 July 2024

Delivered excellent customer service through email and calls.
Handled customer emails promptly, providing accurate and timely information and personalised resolution for each customer's case
Responded to customers' queries and concerns, ensuring immediate resolution to all easy and complex cases.
Conducted proactive follow-ups with customers to resolve

Food and Beverage Attendant

Jagwine LLP, Singapore · May/2021 – Present

Provided exceptional customer service to ensure the highest level of customer satisfaction.
Consistently aimed to exceed customer expectations.
Greeted customers warmly and presented menus in a professional manner.
Made personalized food and drink suggestions based on customer preferences.
Accurately took and served food and drink orders.
Utilized upselling techniques when appropriate to enhance the dining experience.
Arranged table settings according to the restaurant’s standards.

Customer Service Officer

M1 Limited · May/2011 – Present

Provided excellent customer service in back-end operations, explaining account details via calls and email.
Resolved Fibre issues, negotiated with Fibre Owners, and managed customer complaints and complex cases.
Developed strategies to retain customers and manage daily reports.
Assisted in government projects and participated in IT shows and shop sales.
Delivered excellent customer service, handled inquiries, and supported post-sales operations via calls and email.

Customer Relations Officer

ComfortDelGro Corporation (SBS Transit Ltd), Singapore · October/2008 – Present

Attended to injured passengers conveyed to the hospital and liaise with the family to give comfort.
Ensure that investigation on the accident is taken cared of and endorsed to the investigating officer.
Performed reception duties and administrative tasks, including lost and found services.
Communicated with government institutions to resolve issues and conducted root-cause investigations.
Handled public feedback and complaints, provided prompt responses to emergencies, and maintained high public

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