Virtual Assistant | Customer Service

Verified

$5/hr

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Outline

Looking for Part-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Proven ability to coordinate and manage tasks with precision, showcasing strong communication and customer service skills. Adept at troubleshooting and problem-solving in fast-paced environments, ensuring seamless operations. Eager to leverage expertise as a Virtual Assistant to enhance productivity and support organizational goals.

Skills & Experience

Skills

Customer Service Representative 5-10 Years

Medical Record Retrieval Specialist 1-2 Years

Experience highlights

Medical Record Retrieval Specialist

Cotiviti Philippines · September/2025 – /

Researching and coordinating with healthcare providers to obtain essential medical records while ensuring compliance with HIPAA regulations and patient confidentiality.
Process and verify patient admission and discharge documentation, ensuring accuracy and compliance.
Utilized strong organizational skills to manage confidential health records effectively.
Responds to inquiries from clients and internal staff via phone and email, providing exceptional customer service.

Receptionist/Front Desk Clerk

Honey's Hotel and Restaurant · January/2018 – Present

Sr. Associate Customer Support

Tech Mahindra VCustomer Inc. · September/2018 – Present

Consistently meet and exceed performance metrics, including average handle time and customer satisfaction.
Handle highly escalated customers' concerns.
Experienced handling different markets: US, Canada, UK and Ireland.
Utilized problem-solving techniques to identify areas of improvement within the organization.
Developed effective communication and interpersonal skills to collaborate with colleagues and customers.
Canceled orders based on customer requests, inventory or delivery problems.

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