Skills
Computer Navigation Skills
2-5 Years
Customer Support > Technical Support
1-2 Years
• Microsoft Applications • Good at Communication and Listening skills • Customer-oriented • Hospitable • Able to work in a busy environment
1-2 Years
Customer Support > Customer Relationship Management > Creative Problem-Solving
1-2 Years
Experience highlights
Technical Support Representative
CONCENTRIX
·
July/2021
–
Present
As a Technical Support Representative for Intuit QuickBooks, I provided exceptional customer service and technical assistance to users of QuickBooks software, ensuring they received timely and accurate solutions to their issues.
Diagnosed and resolved technical issues related to QuickBooks Desktop and QuickBooks Online, including installation errors, data synchronization issues, software crashes, and performance problems.
Customer Service Representative
ePerformax
·
July/2019
–
Present
As a Customer Service Representative on the eBay Escalations Team, I handled high-priority customer issues that required advanced troubleshooting, problem-solving, and resolution. My role was to manage escalated cases that are beyond the scope of standard customer service, ensuring that both buyers and sellers receive prompt, fair, and effective solutions. This involved acting as a point of contact for complex or sensitive issues and providing support in a professional and empathetic manner.
