Skills
Customer Support > Customer Relationship Management
10+ Years
Office and Administration > Calendar Management > Scheduling
5-10 Years
Leadership and Management Skills
10+ Years
Experience highlights
Team Manager
PSG Global Solutions
·
December/2021
–
Present
As a Team Manager for admin and recruitment accounts, I lead and coordinate the administrative and recruitment functions to ensure efficient operations and successful talent acquisition. I oversee the team’s performance, provide guidance and support, and implement strategies to optimize productivity and streamline processes. My role also involves analyzing recruitment metrics and administrative workflows to drive improvements and achieve organizational goals.
Team Leader
Onelink Call Center Inc
·
July/2015
–
Present
As a Team Leader for scheduling life insurance medical exams, I oversee the coordination and scheduling of appointments to ensure timely and accurate completion of medical evaluations. I manage a team to optimize scheduling processes, address any issues or conflicts that arise, and maintain high levels of customer service. My role involves monitoring performance metrics and implementing strategies to enhance efficiency and streamline the exam scheduling process.
Quality Assurance Analyst
Medical Services Inc
·
January/2013
–
Present
As a QA specialist, I perform quality checks on paramedical exam submissions from examiners to ensure accuracy and compliance with standards. I handle the transmission of these documents to the insurance company and manage incoming calls to address inquiries and provide support. My role involves maintaining meticulous records and ensuring all processes meet quality and regulatory requirements.
Customer Service Specialist
IBM Daksh
·
August/2010
–
Present
As a Customer Service Specialist, I provide exceptional support to clients by addressing their inquiries, resolving issues, and ensuring a positive experience with our services. I manage interactions through various channels, including phone, email, and chat, to deliver timely and effective solutions. My role involves maintaining accurate records of customer interactions and feedback to continuously improve service quality and client satisfaction.
