Skills
Analytical thinking
5-10 Years
Team Leadership
10+ Years
Process improvement
5-10 Years
Conflict Resolution
5-10 Years
People management
10+ Years
Reporting and Documentation
5-10 Years
Motivation
5-10 Years
- Customer Service
10+ Years
Coaching and Mentoring
10+ Years
Performance Management
5-10 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
2-5 Years
Complaint resolution
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Customer Relationship Management (CRM) Multi-channel Support (Chat/Voice)
10+ Years
Experience highlights
Team Leader
WWRS
·
September/2025
–
Present
Led billing and collections team. Set goals and priorities for specialists. Conducted coaching sessions and monitored aging accounts and collection performance. Ensured compliance with VMS contracts and managed escalations.
Senior Team Leader
TTEC
·
March/2021
–
Present
Managed retail account team. Set team goals, produced activity reports and forecasts. Promoted collaborative environment and mentored junior team members on career progression and company values alignment.
Team Leader
TTEC
·
July/2018
–
Present
Managed retail account team. Set performance expectations and provided constructive feedback. Delegated tasks, resolved conflicts, and increased customer satisfaction through quality monitoring and prompt issue resolution.
Subject Matter Expert
TTEC
·
July/2014
–
Present
Mentored junior team members and established best practices for knowledge sharing. Streamlined processes to increase efficiency and provided expert guidance on critical projects and strategic initiatives.
Team Member
TTEC
·
January/2012
–
Present
Handled multi-channel customer service (Phone, Chat, Email). Developed strong customer service and product knowledge. Increased customer satisfaction through prompt and accurate responses and issue resolution.
