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Ma Joanna R.

Customer Service Expert

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

I've been working in the BPO industry since 2013, with over a decade of experience in Sales, Customer Service, and Technical Support.

Skills & Experience

Skills

Customer Support > Chat Support 2-5 Years
Customer Support > Customer Service > Payment Processing 10+ Years
Customer Support > Social Media Moderation 2-5 Years
Customer service 10+ Years
Software > API Development > Apollo 1-2 Years
Google Suite 10+ Years
Social Media Support 5-10 Years
Accounting > Accounts Payable > Billing Support 10+ Years
B2b lead generation 2-5 Years
- Customer Service 10+ Years
calendly 2-5 Years
Hubspot 2-5 Years
Customer Support > Chat Support >Technical Support 10+ Years
- Zoom 5-10 Years
Customer Service>Sales 10+ Years

Experience highlights

Sales and Admin VA
Gigworx · March/2026 – Present
Specialized in B2B cold outreach for staffing platform. Generated manual leads and scheduled appointments to connect companies with pre-vetted W2 staffing solutions.
Customer Happiness Champion
Sendle · March/2023 – Present
Specialist
IQOR Philippines · October/2019 – Present
Assisted U.S. customers via phone and chat with mobile service technical support, insurance processes, sales and billing inquiries.
Customer Service Advisor II
Convergys · July/2015 – Present
Provided technical support and billing assistance to U.S. customers for cable internet and landline services. Handled appointments and product sales.
Customer Service Representative
Panasiatic Solutions · May/2013 – Present
Assisted customers with mobile device services including account management, billing inquiries, and hardware/software troubleshooting.
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