Virtual Assistant | Medical VA | NDIS VA | Customer Support | Administrative Support

Verified

$9/hr

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Outline

Looking for Full-Time work (8 hours/day) at $9/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a reliable and detail-oriented Virtual Assistant, Medical Virtual Assistant, and Customer Support Professional with 3+ years of experience supporting US-based clients across healthcare, customer service, and administrative environments. My strength is being able to combine excellent customer service with strong administrative and healthcare support skills. I have experience handling appointment scheduling, patient calls and emails, referrals, insurance verification, medical billing support, prior authorization requests, data entry, documentation, and maintaining accurate patient information. I’m experienced with EHR/EMR and CRM systems, including AthenaOne, as well as Google Workspace, Microsoft Office, Zoom, and 3CX. I have also completed NDIS training, giving me a growing understanding of Australian disability and healthcare processes. What sets me apart is my professional communication, empathy, attention to detail, adaptability, and willingness to take ownership.

Skills & Experience

Skills

5-10 Years

Microsoft word 5-10 Years

Medical Records Management 5-10 Years

Health Insurance Claims Specialist > Insurance Verification 5-10 Years

~Data Entry 5-10 Years

- Customer Service 5-10 Years

Cost Estimate > Microsoft Excel 5-10 Years

Microsoft Outlook 5-10 Years

Patient Scheduling 5-10 Years

Google Workspace 2-5 Years

Healthcare Administration 5-10 Years

Experience highlights

Medical Virtual Assistant

ReEnvision Physical Therapy · February/2025 – Present

Managed high volume of patient calls, scheduled/rescheduled appointments, verified demographics and insurance, maintained patient records, coordinated with healthcare providers.

Medical Virtual Assistant

Bay Area Heart Center · February/2024 – Present

Scheduled appointments for multiple physicians, created/updated patient profiles, verified insurance details, coordinated availability, ensured compliant documentation.

Medical Virtual Assistant

Shenandoah Urology Specialist · January/2024 – Present

Answered patient calls, scheduled consultations and follow-ups, processed physician referrals, maintained electronic records, coordinated provider-patient scheduling.

Medical Virtual Assistant

Genesis Healthcare Partners · July/2022 – Present

Scheduled cardiac patient appointments across multiple providers, conducted reminder calls, verified registration, updated records, assisted with appointment changes and escalations.

Pharmacy Helpdesk Specialist

OPTUM GLOBAL SOLUTIONS · October/2017 – Present

Managed high volume of inbound/outbound calls, responded to healthcare inquiries, investigated and resolved customer concerns, performed data entry, coordinated follow-ups, mentored team members.

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