Skills
Customer Service Representative
2-5 Years
Technical & Administrative Support
2-5 Years
Customer Support > Insurance > Prior Authorization
1-2 Years
Office and Administration > Quality Assurance
2-5 Years
2-5 Years
Active Listening
2-5 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
2-5 Years
HIPAA Compliance
2-5 Years
Customer service > Sales Representative > Customer Support
2-5 Years
durable medical equipment
1-2 Years
Healthcare Administration
1-2 Years
Experience highlights
Senior Process Executive, Product Support
Medtronic / Cognizant Technology Solutions
·
July/2022
–
Present
Guided U.S. patients through hardware and software troubleshooting with 5-minute average handle time. Coordinated product replacements, resolved complex inquiries, achieved 95 NPS and 90% QA score while maintaining HIPAA compliance.
Process Executive, Order Processing
Medtronic
·
July/2022
–
Present
Managed inbound/outbound communications with U.S. patients for durable medical equipment orders. Processed prescriptions, submitted prior authorizations, coordinated with insurance companies to support timely DME order processing.
Customer Experience Agent
T-Mobile / Alorica Teleservices Inc.
·
February/2022
–
Present
Handled high-volume inbound calls for U.S. customers with account administration and service inquiries. Resolved purchase, delivery, and billing concerns while maintaining positive customer relationships.
