Outline
Looking for Part-Time work (4 hours/day) at $10/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
industry, 11 years of experience as an
Operations Supervisor, and 6 months of
experience as an Assistant Call Center
Manager. Working with various functions in
the BPO industry, such as Work Force’s
Real-Time Analyst, Q.A. Analyst, and Level
3 Technical Support Specialist, I have
leveraged my overall skills as a leader and
an Operations officer. Through my
experience as a Learning Management
System Administrator, I have acquired
several critical skills essential to the job of
Operations Supervisor. I gained extensive
experience working collaboratively in a
team and building excellent relationships
with my peers and subordinates.
Skills & Experience
Skills
Experience highlights
they are successful in their career. This is being done through consistent coaching
and follow-up. Leveraging the coaching sessions by tailor-fitting the approach for
each member of the team.
Focussing on developing the team to achieve their goal in terms of applying to
their desired position.
with the whole operations itself. Leading the team to achieve organizational goals
and growth.
Walking by management is part of my daily work routine. This ensured the
operations that I am always available for them. Which created a healthy
environment and increased retention rates.
and Customer Care Support to the Sales Team wherein I gained so much skills
and experience in handling a team from different walks of life.
Ensure that enough support has been given to the team to perform at the highest
level.
Conducts daily pre-shift and post-shift huddles to update the team if there is a
process update and provide daily productivity and performance updates.
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