IT Support Specialist | Help Desk | Technical Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I'm an IT graduate with one year of hands-on experience as an IT Specialist at Panda Development Corporation, supporting the head office and 38 Dunkin' outlets.

My experience includes hardware and software troubleshooting, Windows installation and maintenance, network connectivity, printer repair, POS systems, CCTV/IP cameras, and remote support using AnyDesk. I also participated in IT setup for new branches and helped resolve technical issues across multiple locations.

Aside from my IT background, I manage my own e-commerce business, where I handle day-to-day operations and develop my problem-solving, organization, and attention to detail.

I'm currently looking for remote opportunities in IT Support, Help Desk, or Technical Support. I'm willing to learn new tools and technologies, improve my skills, and contribute to a team by providing reliable and practical technical assistance.

Skills & Experience

Skills

IT Support 1-2 Years

Windows 1-2 Years

Networking 1-2 Years

E-Commerce > Amazon > Inventory Management 1-2 Years

CCTV 1-2 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 1-2 Years

PC Assembly 1-2 Years

MPS System 1-2 Years

Remote Support 1-2 Years

Systems 1-2 Years

Network Troubleshooting 1-2 Years

Hardware Troubleshooting 1-2 Years

AnyDesk 1-2 Years

TCP/IP, DHCP, DNS, IP Configuration, Network Protocol Configuration, Network Troubleshooting 1-2 Years

Experience highlights

E-Commerce Operations Manager

Self-Employed · October/2025 – /

Manage online store operations including product listings, order processing, customer communication, inventory coordination, and order monitoring.

IT Specialist

Panda Development Corporation · April/2024 – Present

Provided IT support for head office and 38 retail outlets. Handled hardware, software, networking, POS, CCTV, PC assembly, Windows installation, network configuration, and deployment of four new branches.

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