Customer Service Representative

Verified

$10/hr

Message Bookmark

Outline

Looking for Full-Time work (10 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

A dedicated and adaptable professional with experience in customer service, team leadership, and training and development. Having worked as a Customer Service Representative, Learning Associate II, and Team Lead handling inbound and back-office operations, I have developed strong communication, problem-solving, coaching, and client relationship management skills. I am interested in joining this new process as a Customer Service Representative because I believe in gaining firsthand experience and a deeper understanding of the process from an agent's perspective. I want to familiarize myself with the actual workflows, customer concerns, and operational challenges to strengthen my knowledge and skills. I am eager to learn, contribute to the team's success, and build a solid foundation in the process while delivering excellent customer service.

Skills & Experience

Skills

Customer Support > Healthcare 2-5 Years

Communication Skills 2-5 Years

support 2-5 Years

Claims 2-5 Years

● Customer Service Excellence 2-5 Years

Call 2-5 Years

Conflict Resolution & Problem Solving 2-5 Years

development 1-2 Years

Performance Management 1-2 Years

Team Leadership & People Management 1-2 Years

Experience highlights

Team Manager

Alorica Philippines · November/2023 – /

Lead and develop teams supporting Inbound Customer Service and Back Office operations for US Healthcare Insurance account. Oversee performance, productivity, quality, attendance, and client deliverables while driving operational excellence and customer satisfaction.

Learning Associate II

Alorica Philippines · June/2023 – Present

Facilitated new hire training, conducted coaching sessions, monitored performance, and provided ongoing feedback. Partnered with operations leaders to drive employee readiness and operational success within US Healthcare Insurance account.

Customer Service Representative

Alorica Philippines · September/2022 – Present

Provided customer support for US Healthcare Insurance account through high-volume inbound call handling. Assisted with insurance benefits inquiries, provider searches, billing, claims status, and eligibility verification while maintaining compliance with healthcare policies.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In