Technical Support Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Loyal, Trustworthy and Hardworking

Skills & Experience

Skills

Customer Support > Technical Support 1-2 Years

Experience highlights

Technical Support Representative

TTEC · May/2024 – Present

To help our FIOS customers in troubleshooting their issues in hardware, software, applications, networks, or devices and answering customer tech questions.
Answering incoming calls from customers with order inquiry and/or trouble reports.
Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.

Technical Consultant

Azpired Inc · March/2023 – Present

Provide technical consultancy on Opera PMS/Oracle Support by conducting outbound and outbound calls to clients.
Install, configure and test all peripheral interfaces to 3rd party vendor systems, such as Call Account Systems, Point of Sales Systems, Door-lock Systems, Internet Systems, Video Service Systems, OXI, HTNG, Interfaces, OPI etc.
Submit timely and accurate project status and other required reports.
Maintain customer is satisfactory within and beyond our organization.

Email Support Representative

Supportware Philippines Inc · December/2022 – Present

Communicate and resolve inquiries with customers via email
Assist in checking the customer's order status/no refunds/exchanges
Keep customer records up to date
Report recurring issues, trends.
Uphold the policies of the E-Commerce/Merchandising department as stated in the Customer Care Help Center.
Responds to customers in a timely and completely respectful manner.

Data Entry Analyst

ServTech Global PH · August/2016 – Present

To enter, update, retrieve, and maintain data and information from various source documents into the computer system for storage, processing, and data management purposes while observing privacy and confidentiality.
Filter and sort data and ensure all entered data are accurate and complete.
Other AdministrativeTask.

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