Outline
Looking for Part-Time work (4 hours/day) at $4/hour
Associate Degree
English proficiency Fluent
Professional Summary
Professional Profile
Experienced and dedicated Customer Service Representative with 10 years of experience providing exceptional customer support through phone, email, and chat. Skilled in handling customer inquiries, resolving issues, processing transactions, and delivering effective solutions while maintaining a high level of professionalism. Strong customer service, communication, and analytical skills, with excellent attention to detail. A reliable team player who adapts quickly to new environments and is committed to achieving customer satisfaction and business goals.
Skills & Experience
Skills
Experience highlights
Processed service orders for T-Mobile USA customers accurately and efficiently.
Educated customers about T-Mobile products, services, and available options based on their needs.
Routed customer chats to the appropriate departments to ensure timely and effective resolution.
Handled inbound calls, chats, and emails for Douugh US and Douugh AU, providing customer support for digital banking and trading services.
Assisted customers with inquiries regarding card status, transactions, account maintenance, and other banking concerns.
Managed customer disputes and conducted account reviews in accordance with company policies.
Conducted outbound outreach to new sign-ups and customers with failed payments.
Escalated technical issues to app developers for further investi
Handled inbound calls, chats, and emails from customers of Sport Illustrated Tix, a US-based online ticketing platform.
Made outbound calls as needed to provide customers with important updates and information.
Assisted customers with concerns related to event ticket purchases, orders, and account issues.
Collaborated with other departments to resolve customer concerns efficiently and provide timely solutions.
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