Skills
5-10 Years
Leadership
2-5 Years
Chat support
1-2 Years
Communications
5-10 Years
Accounting > Accounts Payable > Billing Support
1-2 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Customer Support > Chat Support >Technical Support
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Experience highlights
Customer Experience Representative
Open Access Inc.
·
June/2024
–
/
Gusto/Guideline 401(k) -
contactinfohiddencontactinChoose a plan to view contact info.Customer Service
● Handle inquiries through phone and email.
● Research issues and provide timely resolutions.
● Escalate complex or sensitive cases to the appropriate department.
Participant Support
● Assist employees with 401(k) enrollment, contributions, rollovers,
withdrawals, and distributions.
● Answer questions about account balances, investment options, and plan
features.
Email Support Representative
Quaerito Qualitas Inc.
·
September/2023
–
Present
● Maintained accurate records of all warranty claims, ensuring proper
documentation and organization.
● Enhanced customer satisfaction by efficiently processing warranty claims
and providing timely resolutions.
Chat Support Representative
Concentrix
·
April/2022
–
Present
Provided customer service via chat, resolving issues quickly and maintaining client relationships. Assisted with complex financial situations and resolved complaints. Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
Customer Service Agent
IBEX Global Solutions
·
January/2019
–
Present
Provided billing and technical support for AT&T customers. Educated customers on billing policies and payment processing. Identified and resolved customer issues efficiently.
