Skills
Customer Support > Chat Support
2-5 Years
Strong Organizational Skills, Salesforce, Zendesk
2-5 Years
Experience highlights
Customer Support Assistant
Lucid Trading
·
January/2024
–
Present
Provide dedicated support to traders by guiding them through step-by-step sign-up processes, platform setup, and connection configurations.
Troubleshoot technical issues efficiently and escalate complex concerns when necessary. Deliver outstanding 24/5 customer service with clarity and professionalism via Zendesk and Intercom, through both email and chat.
Collaborate cross-functionally with departments such as billing, technical support, affiliate teams, and, when required, executive leadership
Customer Support Specialist II
Roadie - Logistics Company, Ubiquity Global Services
·
October/2021
–
Present
A Customer Support Specialist in logistics ensures customer satisfaction by resolving issues, managing orders, coordinating with teams, providing updates, and handling emergencies to maintain smooth and efficient operations.
Customer Care Representative
BankMobile - Digital Bank, Ubiquity Global Services
·
August/2021
–
Present
A Customer Care Representative in banking is vital for resolving inquiries, guiding clients through transactions, providing product support, ensuring security, and delivering efficient, personalized service to enhance customer satisfaction and loyalty while maintaining compliance with banking regulations.
