BPO Specialist - Technical and Financial Accounts

Experienced BPO specialist handled various accounts such as Publishing,Collections,Credit Card activation with upselling. Also was a technical support for quickbooks and dealer center. Over 10 years of delivering excellent customer service, resolving complex technical issues and handling sensitive financial matters with professionalism and empathy. Skilled in troubleshooting, de-escalating calls and working efficiently under pressure. A fast learner with strong communication skills, a team player. Open to part time roles in customer service, tech support or related fields. Preferred to work remotely.