Skills
Process improvement
2-5 Years
Quality Assurance
2-5 Years
Property Operations & Management, Team Leadership & Development
1-2 Years
Performance Monitoring & Analysis
2-5 Years
Administrative Support & Coordination
2-5 Years
Virtual Assistance
1-2 Years
5-10 Years
- Customer Service
5-10 Years
Team Leadership & Development
5-10 Years
Performance Monitoring & Reporting
5-10 Years
Data Entry & Records Management
2-5 Years
Administrative Support / Coordination
5-10 Years
Process Improvement & Documentation
5-10 Years
Experience highlights
Team Lead
Adverscale
·
June/2023
–
Present
Led and coached customer service representatives through regular one-on-one sessions,
improving agent performance and engagement.
Served as Subject Matter Expert for product knowledge, company processes, and operational
procedures.
Assisted in developing and refining company policies and best practices.
Supported marketing and website maintenance initiatives, including domain management and
Google Business listings.
Guided US and UK customers through passport application processes while maintain
Quality Assurance Analyst
Conectys Global
·
October/2020
–
Present
Conducted weekly quality audits for phone, email, and chat interactions. Delivered coaching to improve agent performance and customer satisfaction. Prepared detailed quality reports and handled high-volume customer interactions.
Data Entry Associate
Poplar Homes Philippines
·
September/2018
–
Present
Conducted quality audits for phone, email, and chat interactions. Delivered coaching sessions to improve agent performance. Prepared quality reports and managed high-volume customer interactions.
