Customer Service Representative

Verified

$8/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

High School Diploma

English proficiency Fluent

Professional Summary

I am a dedicated customer service and hospitality professional with experience in front office operations, tour guiding, and client relations.

Skills & Experience

Skills

Customer Support > Email Support 1-2 Years

Customer Support > Phone Support > English Speaking 1-2 Years

Customer Support > Sales Support > Hotel Booking 6 Months to 1 Year

Customer Support > Active Listening, 2-5 Years

Support Ambassador - Airbnb 6 Months to 1 Year

Experience highlights

Support Ambassador

TDCX (PH) - Cebu IT Park Campus · August/2024 – Present

-Provided real-time support via chat, email, and phone calls, often managing multiple channels at once without compromising quality or efficiency.
-Maintained consistent service levels and professionalism across all platforms, adapting tone and approach to suit the
communication medium and customer context.
-Acted as a liaison between Airbnb guests and hosts, addressing inquiries, mediating concerns, and ensuring both parties’ needs were met.

Customer Service Representative

Qualfon Philippines, Inc. - Cebu · April/2021 – Present

Handled a high volume of inbound and outbound customer communications via phone, email, live chat, and social media platforms.
-Resolved customer complaints efficiently by identifying root causes, providing accurate information, and offering timely solutions,
often exceeding expectations.
-Maintained a professional and courteous demeanor, even in high-pressure or escalated situations, ensuring a positive customer experience at all times.

Housekeeping Supervisor

Anika Suites · July/2019 – Present

-Directed and coordinated the activities of housekeeping personnel, delegating tasks and monitoring progress to maintain daily
operational standards.
-Provided hands-on training and continuous guidance to new and existing staff members, ensuring full compliance with hygiene,
safety, and quality protocols.
-Conducted performance evaluations and provided feedback, fostering a high-performing, motivated team culture.

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