Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (9 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Service / Content Moderation / Data Entry

Skills & Experience

Skills

Human Resources 6 Months to 1 Year

Content Moderation Less than 6 Months

Customer Support > Chat Support > Email >Inbound Phone Handling 2-5 Years

Medical credentialing 6 Months to 1 Year

Logistic Coordinator 1-2 Years

Experience highlights

Advisor I, Customer Service

Concentrix · November/2025 – Present

• Resolved complex end-to-end inquiries for a high-value luxury retail account across Inbound, Email, and Chat channels with a focus on premium service.
• Utilized Salesforce, LivePerson, and Vonage to manage multi-channel interactions while maintaining high customer satisfaction ratings.
• Identified and closed upsell opportunities during service resolutions, contributing to increased monthly account revenue.
• Managed high-priority escalations by providing tailored solutions, ensuring zero bra

Content Moderator

TaskUs · May/2025 – Present

• Audited user-generated content including videos, text, and images to ensure strict adherence to client-specific safety policies.
• Processed high volumes of moderation tickets while maintaining a high accuracy rate in identifying policy violations.
• Contributed to a safer online environment by identifying emerging trends in harmful content and reporting them to the policy team.

Data Enrichment Associate

Bold Business PH, Inc. · July/2024 – Present

• Validated professional credentials for healthcare providers, ensuring full data integrity within the client database.
• Researched and updated records through meticulous web research and direct verification processes.
• Improved data processing speed through the implementation of organized research workflows and spreadsheet automation.

Contact Center Associate III

Collective Solution · November/2022 – Present

• Engaged and qualified leads via two-way text messaging for various industries including Real Estate and Finance.
• Converted leads into qualified prospects by maintaining rapid response times for all incoming inquiries.

Advisor I, Chat Support

Concentrix · September/2020 – Present

• Troubleshot technical app issues and payment disputes for a global delivery platform, maintaining consistent agent ratings.
• Handled concurrent live chats, resolving multiple inquiries per shift without breaching handle time requirements.

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