Skills
Customer Support
5-10 Years
Customer Support > Technical Support
5-10 Years
Office and Administration > Microsoft 365 > SharePoint
2-5 Years
Multi tasking
5-10 Years
Computer letirate/Multi tasking
5-10 Years
Experience highlights
Technical Specialist Level 2
TDCX MY SDN BHD
·
November/2023
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/
Handles Level 2 concerns and escalated cases, applying strong product and technical expertise. Supports the team with follow-up troubleshooting and coordinates directly with BMW Germany. Attends client meetings, prepares reports, and provides training for new hires. Implements new processes, researches new operating systems, and assists the Team Leader with daily operations. Delivers customer support via inbound/outbound calls, live chat, social media, and emails (SEM CRM/Outlook).
Customer Service Representative
TDCX MY SDN BHD
·
May/2022
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Present
Provided support for vehicle troubleshooting, guided customers through digital service activation and account setup, and assisted with the purchase and renewal of digital services. Scheduled appointments for annual vehicle checkups, handled both inbound and outbound calls, and maintained clear communication with customers via Outlook email.
Assistant Software Engineer
TATA Consultancy Services
·
November/2020
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Present
Assisted users with employee login issues and account activation. Provided support for software installations and troubleshooting, including remote assistance for usage guidance and repairing applications that failed to launch. Helped users set up brand-new computers and laptops for initial use.
Customer Service Representative
Concentrix Philippines
·
August/2020
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Present
Provided customer service support, handled billing inquiries, and performed upselling to promote additional products and services.
Technical Support Representative
Convergys Philippines
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July/2018
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Present
Provided inbound and outbound support for internet service issues, including DSL troubleshooting, modem configuration, and internet setup assistance. Performed basic PC and device troubleshooting over wireless connections.
