Skills
E-commerce Operations
2-5 Years
Attention to detail — making sure my work is accurate, free of errors, and maintaining high quality at all times.
2-5 Years
Escalation Customer Service Representative
2-5 Years
Experience highlights
Supervisor – Retail Customer Support (Escalation Team)
Concentrix Daksh Services Philippines Corporation
·
November/2025
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/
• Serve as escalation point for Amazon retail account, supporting agents from multiple Concentrix sites (volume-based, no fixed headcount) and external end-customers
• Internal Customers (Live Chat): Assist agents via live chat seeking concession approvals due to tool limitations; review case details in AC3, validate policy, and process refunds/returns/exceptions
• External Customers (Live Phone): Step in via supervisor takeover when agent cannot resolve issue – de-escalate sensitive complaints
Customer Service Associate – Amazon Retail Account
Concentrix Daksh Services Philippines Corporation
·
June/2022
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/
• Resolved high-volume external customer inquiries daily via live chat (multiple concurrent chats) and email follow-ups per Amazon retail policy
• Processed standard refunds and concessions using AC3 internal workspace, maintaining high accuracy and response-time targets
• Addressed product inquiries, order status updates, and return/exchange requests; assisted purchasing decisions by offering alternatives to support conversion
Delivery Rider (Freelance)
GrabFood / Mr. Speedy / Lalamove
·
July/2020
–
Present
Verified order accuracy, customer details, and proof-of-delivery for thousands of time-sensitive transactions – directly transferable to e-commerce order verification and returns processing.
Warehouse Checker
Previa Sales Philippines Inc
·
August/2010
–
Present
Conducted daily inventory checks and ensured accuracy of stock records and shipping documents – relevant to product listing accuracy and inventory management.
