Outline
Looking for Full-Time work (8 hours/day) at $10/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skilled in using Zendesk, Jira, and CRM platforms to manage high-volume tickets, escalations, and client communications while maintaining SLA compliance. Experienced in mobile app deployment, including submissions to Google Play and App Store.
Recognized for going beyond traditional support by acting as a consultant by delivering efficient solutions, improving user experience, and building long-term client relationships. Strong communicator with a customer-first mindset and a commitment to delivering high-quality results.
Skills & Experience
Skills
Experience highlights
Maintained and updated PCs and servers on a weekly basis to
ensure optimal performance and reliability.
Created and maintained technical documentation and process
guides for future reference.
Remotely accessed and troubleshot PCs to resolve software
and hardware issues, including installations and updates.
Designed, provisioned, and configured VoIP call flows and
systems.
Diagnosed and resolved VoIP issues, including call quality
pro
client requirements.
Worked closely with B2B clients to set up, customize and
maintain their websites.
Provided remote technical support for data entry, application
issues and website-related concerns.
Reviewed, updated, and submitted content requests accurately
and efficiently.
Communicated with clients through phone, email and virtual
meetings via Zoom.
Assisted clients with integrating third-party applications into
their registratio
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