Skills
Accounting > Banking
2-5 Years
Administration
Less than 6 Months
Customer service> Retail Banking > Financial Services
2-5 Years
Compliance
2-5 Years
- Customer Service
5-10 Years
Processing
Less than 6 Months
CRM Systems
1-2 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
5-10 Years
Chat & Email Support
5-10 Years
Complaint resolution
5-10 Years
Loan Administration
Less than 6 Months
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
2-5 Years
Stakeholder Coordination
1-2 Years
Experience highlights
Customer Service Specialist | Billing & Payments
TTEC — Energy Australia
·
March/2026
–
Present
Managed customer enquiries on billing, payments, and energy plans. Performed billing triage, assessed payment capacity, established payment arrangements, and supported retention initiatives.
Executive Assistant — Senior Lending Brokers
OUTSOURCED EXPERTS
·
August/2025
–
Present
Supported senior lending brokers with calendar management, meeting coordination, client communication, and documentation. Coordinated loan documentation follow-ups and managed competing priorities.
Loan Administration Officer
OUTSOURCED EXPERTS
·
April/2025
–
Present
Managed Australian loan applications, discharge requests, and property valuations. Coordinated with stakeholders, reviewed documentation, utilized ApplyOnline and CRM systems for secure information management.
Technical Support Specialist — Canva Account
CONCENTRIX
·
November/2021
–
Present
Provided technical, billing, subscription, and account support to global Canva customers via chat and email. Investigated issues, troubleshot problems, and managed multiple interactions while meeting SLA and quality standards.
Financial Advisor
CONCENTRIX — WESTPAC BANK
·
February/2018
–
Present
Provided banking and financial services support to Australian customers on credit cards and personal lending. Assisted with applications, explained financial products, and coordinated with internal teams. Top performer in customer satisfaction.
