Skills
Help desk support
5-10 Years
Escalation Management
5-10 Years
Network Troubleshooting
5-10 Years
Technical Support - SME
10+ Years
Computer Troubleshooting & Diagnostics
10+ Years
Software > Data Engineering > SQL
5-10 Years
10+ Years
Root cause analysis
5-10 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
10+ Years
Customer service > Sales Representative > Customer Support
10+ Years
Customer Support > Chat Support >Technical Support
10+ Years
SaaS Support
10+ Years
Knowledge Base Documentation
5-10 Years
System Monitoring
5-10 Years
Experience highlights
SaaS Support Engineer
Upwork
·
October/2017
–
Present
Provided technical support for SaaS platforms, IoT HVAC systems, and mobile applications. Diagnosed connectivity, sensor, and cloud system failures. Supported SQL, SSO, ATS integrations, and server monitoring.
Remote Support Engineer
Skyview Capital, LLC
·
August/2015
–
Present
Delivered remote support for cloud-based SaaS applications. Troubleshot authentication, integration, and configuration issues. Coordinated with cross-functional teams on complex escalations.
Principal Field Support Specialist
EMC Computer Systems Philippines, Inc.
·
April/2014
–
Present
Resolved advanced technical issues with global engineering teams. Developed knowledge base articles and improved internal support processes.
Customer Support Engineer
Syncplicity LLC
·
August/2011
–
Present
Supported cloud storage SaaS product with user authentication, file synchronization, and SSO configuration. Conducted root cause analysis using logs and system monitoring tools.
Customer Service Representative
Ascentive LLC
·
March/2010
–
Present
Maintained high customer satisfaction through multi-channel support and issue resolution.
