Customer Support and Back Office Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Conversational

Professional Summary

Customer Service and Quality Specialist with experience in support, content moderation, and client care. Reliable, detail-oriented, and customer-focus

Skills & Experience

Skills

Customer Support > Active Listening 6 Months to 1 Year

Customer Support > Content Moderation/Management 2-5 Years

Flexible, Communication Skills, Adaptibility, Time Management, Leadership, Teamwork, Empathy, Interpersonal Skills 10+ Years

Skilled in handling client communications, scheduling, document preparation, and online tools such as Google Workspace and Microsoft Office. 10+ Years

Experience highlights

Quality Analyst

TaskUs · November/2020 – /

Conduct quality audits to ensure accuracy and compliance with client guidelines. Review and moderate online content to maintain platform safety and integrity. Provide feedback to improve agent performance and service quality. Prepare reports and recommend process improvements.

Email Support Specialist

24/7 InTouch PH · November/2018 – Present

Delivered non-voice customer support for a US-based
transportation network company.
Managed customer complaints, service disputes, and
account concerns.
Maintained accurate documentation of customer
interactions.
Ensured adherence to service-level standards and policies.

Customer Service Representative

Teleperformance · October/2017 – Present

Handled inbound and outbound calls assisting members with benefits, eligibility, and claims inquiries
Explained health plan coverage, billing details, and provider information clearly and accurately
Verified member information while maintaining HIPAA compliance and data privacy standards

Sales Coordinator

Forerunner Technologies Inc. · May/2001 – Present

Provided after-sales support and handled customer inquiries and follow-ups.
Resolved client concerns and ensured timely service delivery.
Maintained accurate documentation of transactions and customer records.
Coordinated with internal teams to meet service standards and deadlines.
Ensured compliance with company policies and procedures.

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