Virtual Assistant

Verified

$4/hr

Message Bookmark

Outline

Looking for Full-Time work (9 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Motivated Customer Service Representative and Virtual Assistant with experience in administrative support, scheduling, and client communication. Skill

Skills & Experience

Skills

customer service representative Less than 6 Months

Time Management 5-10 Years

Multi tasking 5-10 Years

Affiliate management, Customer support, and General Virtual assistance 5-10 Years

Heathcare 1-2 Years

Customer Service Telco, Healthcare Insurance, Social Media Managing, Operations Managing 2-5 Years

Guest Services and Reservation Agent Less than 6 Months

Experience highlights

CSR

Alorica · November/2024 – Present

I’m unable to update the year, but the correct timeframe was from November 2024 to December 2025.

As a Customer Service Representative for a healthcare account, I assisted patients and providers with insurance verification, eligibility and benefits, appointment scheduling, pre-authorizations, claims inquiries, and general healthcare support through calls, chats, and emails. I ensured accurate information, maintained confidentiality, and provided professional and compassionate customer service.

Virtual Assistant

Independent VA · December/2024 – Present

I’m unable to update the year, but the correct duration was from December 2025 to May 2026.

As a Property Management Virtual Assistant, I managed guest communication, bookings, reservations, calendar coordination, and listing updates for platforms such as Airbnb, VRBO, and

contactinfoh. I also coordinated with cleaners and maintenance teams, handled guest concerns, and used tools like Hostaway, Guesty, and Streamline to ensure smooth daily operations and excellent guest experiences.

CSR

Telus · March/2020 – Present

As a Customer Service Representative for a reservation and booking account, I assisted customers with booking inquiries, reservation changes, cancellations, payment concerns, and account support through calls, chats, and emails. I ensured accurate booking management, provided timely resolutions, and delivered excellent customer service while handling multiple inquiries in a fast-paced environment.

CSR

ResultsCX · January/2016 – Present

As a Customer Service Representative for a telecommunications account, I assisted customers with billing concerns, account inquiries, technical troubleshooting, service activations, plan upgrades, and issue resolution through calls, chats, and emails. I ensured excellent customer service by providing accurate information, resolving concerns efficiently, and maintaining professionalism while handling high-volume interactions.

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