Customer Service Representative | Healthcare Support | CRM & Technical Support | Admin Support

Verified

$7/hr

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Outline

Looking for Full-Time work (6 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Strategic and results-oriented support with 6 years of high-volume BPO and administrative experience. Expert in managing healthcare operations, handling patient communications, and navigating complex administrative workflows. Adept at coordinating with medical professionals and insurance providers to streamline daily practices. Combines sharp communication skills with strict attention to data accuracy, ensuring seamless patient care and full compliance with healthcare standards.

To secure a challenging Medical Virtual Assistant position where I can utilize my administrative efficiency and healthcare support skills to optimize clinic workflows, improve patient satisfaction, and support healthcare providers.

Core Competencies:
-Managed complaint handling effectively to maintain customer loyalty.
-Provided technical support to customers for product-related issues.
-Managed order processing to ensure timely delivery of products.
-Conducted feedback collection to improve service

Skills & Experience

Skills

Administration 2-5 Years

Content moderator 2-5 Years

Health Care 1-2 Years

Customer & Client Support 2-5 Years

Adaptability & Fast Learning 5-10 Years

● Customer Service Excellence 5-10 Years

Accuracy 2-5 Years

Experience highlights

Meta Creator Pro Team

Concentrix Malaysia · January/2024 – Present

Explained Meta guidelines and policies to creators. Addressed policy violations and disablement issues. Guided creators on reach, engagement, algorithms, and lead generation sales strategies.

Pharmacy Helpdesk

Optum Global Solutions · November/2021 – Present

Explained pharmacy benefits and insurance coverage. Handled rejection codes and coordination of benefits. Performed appointment setting and customer service with focus on cost savings.

Patient Services

Wipro Limited Inc · April/2021 – Present

Handled Explanation of Benefits (EOB). Arranged best practices for future billings. Diagnosed CPD code errors based on physician services provided to patients.

Customer Service Representative

Skyes Asia Inc · August/2019 – Present

Calculated grace periods and ETAs for delivery services. Performed B2B lead generation and qualification. Created menus for client and restaurant partners via app/web platforms.

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