Skills
Customer & Administrative Support
2-5 Years
Communicate with people
2-5 Years
Multitasking
2-5 Years
Accounting > Accounts Payable > Billing Support
1-2 Years
Negotiation
1-2 Years
- Customer Service
2-5 Years
Cost Estimate > Microsoft Excel
1-2 Years
CRM Systems
1-2 Years
Technical and Digital Skills
6 Months to 1 Year
Microsoft Teams
1-2 Years
Customer Support > Chat Support >Technical Support
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Billing & Collections Management
1-2 Years
Experience highlights
Technical Support Representative
Transcom
·
January/2026
–
Present
Provided technical support for electronic devices. Applied strong negotiation skills in resolving payment issues while maintaining customer satisfaction in a fast-paced environment.
Technical Support Representative
Sutherland
·
June/2025
–
Present
Diagnosed and resolved technical hardware and software issues. Translated complex technical jargon for users, logged detailed summaries in CRM, and escalated advanced issues to Tier 2 support.
Customer Service Representative Financial Account
Foundever
·
July/2024
–
Present
Managed outbound collections for Capital One and Walmart US accounts. Provided excellent customer service, resolved account issues, and maintained positive customer relationships in a fast-paced environment while ensuring compliance.
Customer Care Representative Telco Account
Foundever
·
July/2024
–
Present
Handled billing inquiries, technical support, and general customer assistance for T-Mobile. Sold and upsold mobile devices and home internet services while resolving customer inquiries.
