Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have 6 years of experience in Customer Support. I managed a high volume of daily interaction. Sprout, Zendesk, Shopify, freshdesk and Gorgias

Skills & Experience

Skills

Customer Support > Chat Support 1-2 Years

Customer Support > Customer Service > Payment Processing 5-10 Years

Customer Support > Email Support 1-2 Years

Marketing > CRM > Zendesk 2-5 Years

4 yrs experienced as CSR/TSR 5-10 Years

Experience highlights

Roadside-Assistant (CSR) (Seasonal)

Foundever · May/2024 – Present

● Provided roadside assistance services, delivering timely and professional
solutions to customer emergencies.
● Handled 20 to 30 inbound calls daily to assist customers with roadside
assistance inquiries and emergencies.
● Made outbound calls as needed to coordinate with towing companies and
other service providers, ensuring efficient solutions for customers.
● Delivered prompt and professional support during high-stress situations,
building customer trust and satisfaction.

Sales Representative

Intelegencia · January/2023 – Present

● Handled emails, calls, and live chat simultaneously to assist customers
with product and service inquiries.
● Ensured efficient and professional communication across all channels to
address customer needs.
● Delivered high-quality support while maintaining productivity in a
multitasking environment.
● Verifying the exact delivery date of the product
● Placing order for the customer
● Helping the customer about the problem to their lost package

Technical Support Representative

Concentrix Philippines · March/2020 – Present

● Guided customers through troubleshooting processes to resolve technical
issues.
● Simplified technical concepts for non-technical audiences through clear
explanations.
● Provided remote support via calls, emails, and live chat, ensuring quick
resolutions.
● Used support tickets and remote access tools to track incidents and assist
customers.
● Identified process improvement opportunities to enhance support
efficiency.

Collections Supervisor

DH&Isaac · October/2020 – Present

● Classified and calculated debt costs, proposing payment solutions tailored
to client situations.
● Achieved collection targets by overcoming objections and applying
persuasion techniques.
● Drafted payment agreements that satisfied both debtor and company
requirements.
● Assessed client needs and explored viable repayment options to resolve
outstanding debts.

Customer Service

Sitel Tarlac · November/2018 – Present

Handled 50+ inbound calls daily to address customer inquiries and
concerns.
● Escalated major issues to supervisors, ensuring timely resolution.
● Delivered first-class customer service by anticipating and addressing client
needs.
● Managed customer account inquiries and ensured satisfaction with
accurate information.
● Built rapport with customers through courteous and professional
communication

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