Skills
Customer Support > Customer Service > Payment Processing
6 Months to 1 Year
Marketing > Appointment Setting
1-2 Years
Marketing > Content Creation > eMail Marketing
Less than 6 Months
Marketing > Content Creation > Social Media Content Creation
1-2 Years
Marketing > Market Research
Less than 6 Months
Experience highlights
Customer Care Representative
Concentrix - Cyberwest
·
July/2024
–
Present
“Served as the primary customer contact, managing high-volume inbound calls to resolve service, device, billing, and account concerns while clearly explaining products and de-escalating issues with empathy and accurate system documentation.”