Virtual Assistant

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a highly motivated and detail-oriented professional with strong communication skills, proven adaptability, and the ability to manage tasks efficiently. My problem-solving mindset and commitment to excellence enable me to deliver quality results and contribute effectively to any team or project.

Skills & Experience

Skills

Customer Support > Chat Support 5-10 Years

Customer Support > Email Support 1-2 Years

Marketing > Social Media Management 1-2 Years

Virtual Assistance 5-10 Years

Experience highlights

Customer Service Representative - Non-Voice

Cimb Bank · March/2024 – /

Developed efficient administrative workflows, resulting in a 25% monthly increase in team productivity.
Created and distributed professional correspondence, enhancing internal and external communication
processes.
Responded to customers' inquiries, requests, and concerns effectively, accurately, and promptly through
all communication channels, including email, social media, chatbots, and secured messaging.

Social Media Representative / Associate

Cimb Bank · January/2024 – /

Monitor and manage comments, reviews, and feedback across all social media channels, ensuring that
spam, inappropriate, or irrelevant comments are hidden, blocked, or reported as needed.
C
ollaborated with internal teams (sales, operations, compliance) by sharing customer insights recorded
in the CRM system.
Monitor social media trends, competitor activities, and client sentiment, and provide insights and
recommendations to improve customer engagement.

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