Skills
Office and Administration > Data Entry > Encoding > Troubleshooting
5-10 Years
- Customer Service
5-10 Years
Case Management
2-5 Years
JIRA
2-5 Years
Hubspot
1-2 Years
Marketing > Marketing Automation
1-2 Years
Mailchimp
Less than 6 Months
ClickUp
1-2 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Team Leadership
2-5 Years
Experience highlights
Sales & Marketing Integrations and Automations Specialist
P&P Consulting
·
March/2025
–
Present
Designed and implemented CRM integrations (HubSpot, Clickup, Mailchimp) for lead management. Automated marketing campaigns and workflows to improve conversion rates.
Level 2 Technical Support, Real-Time Analyst
1&1 IONOS
·
January/2021
–
Present
Handled Jira cases providing resolution to clients and L1 support. Managed call-in sick hotline and addressed supervisor staffing questions.
Medical Case Manager – Change Healthcare
Wipro
·
March/2019
–
Present
Assigned to escalated cases. Reviewed cases from Change Healthcare client and verified documents through client communication.
Customer Service-Technical Support, SME – Comcast Xfinity
The Results Companies
·
August/2016
–
Present
Provided troubleshooting and dispatched technicians. Led 10 agents providing real-time assistance and coaching to focus agents.
