Skills
~Data Entry
2-5 Years
- Customer Service
5-10 Years
Customer Support > Email & Chat Support
5-10 Years
CRM management
2-5 Years
*Administrative Support -
2-5 Years
Servicem8
Less than 6 Months
CRM > Salesforce
2-5 Years
Chat Support > Social Media Management
Less than 6 Months
Calendar Management > Scheduling
6 Months to 1 Year
Google Workspace
5-10 Years
Design > GoHighLevel
Less than 6 Months
Dispatch Coordination
Less than 6 Months
Experience highlights
Social Media Manager
Fitness Business Formula
·
October/2025
–
Present
Managed content calendars and scheduled posts across multiple social media platforms. Maintained consistent brand messaging and responded to audience inquiries using GoHighLevel and Google Workspace.
Customer Engagement Specialist
Full Potential Solutions
·
January/2023
–
Present
Assisted drivers with account issues, document verification, and inquiries. Maintained customer records in Salesforce and resolved complaints via phone, email, and chat support.
Customer Service Representative
VXI Global Holdings
·
September/2019
–
Present
Handled billing, account management, retention, and technical inquiries. Processed account changes and refunds while documenting interactions in CRM systems and meeting satisfaction targets.
Customer Service Associate
Sutherland Global Services
·
September/2018
–
Present
Supported customers with medical insurance coverage, billing, and product concerns. Managed high-volume calls while maintaining accuracy and delivering excellent service through active listening.
