Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer Service Representative with nearly three years of experience delivering high-quality
support across telecommunications, food delivery, and booking platform. Skilled in handling
diverse customer inquiries, resolving issues efficiently, and maintaining a positive and professional
communication style. Known for strong problem-solving abilities, adaptability, and commitment to
enhancing customer satisfaction. Experienced in phone, chat and email, with a proven track record
of meeting performance metrics and contributing to team success.

Skills & Experience

Skills

Customer Support 2-5 Years

Multitasking 2-5 Years

Active Listening 2-5 Years

CRM > Salesforce 2-5 Years

Conflict Resolution & De-escalation 2-5 Years

Property Management 1-2 Years

Conflict Resolution 2-5 Years

Account Executive > Microsoft 365 2-5 Years

Financial 1-2 Years

Collections 1-2 Years

CRM software tools 2-5 Years

Accounting > Accounts Payable > Accounts Receivable > Billing 2-5 Years

Google Workspace 2-5 Years

AI Automation 1-2 Years

Experience highlights

Customer Service Representative

Intouch CX (Airbnb) · February/2025 – Present

Served as frontline brand ambassador managing high-stakes reservation issues, property disputes, and account inquiries. Resolved complex host-guest conflicts, handled 30 high-priority cases daily, maintained 98% CSAT rating.

Customer Service Rep I - VZ Collections PH

CBE Companies (Verizon) · June/2024 – Present

Managed high-volume delinquent accounts, negotiated with 40-60 customers daily, recovered past-due revenue. Resolved billing discrepancies, provided financial consultation, ensured FDCPA and TCPA compliance.

Customer Experience Agent

Alorica (DoorDash) · May/2023 – Present

Managed high-volume inbound phone queues, handled 70-90 live calls per shift. Performed real-time system multitasking with CRM and GPS tools, mediated three-sided marketplace issues, maintained AHT targets.

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