Skills
Customer Support > Phone Support > English Speaking
5-10 Years
Marketing > CRM
10+ Years
Office and Administration > Email Handling
10+ Years
Project Management
2-5 Years
Writing , content editing, and proofreading
10+ Years
Experience highlights
General Virtual Assistant
Freelance
·
September/2009
–
/
As a General Virtual Assistant with over 10 years of experience, I’ve supported a wide range of businesses by providing reliable and efficient administrative, customer service, and creative support. My work has included everything from email management to CRM upkeep, content creation, social media support, and project coordination. I’m known for being adaptable, detail-oriented, and tech-savvy—always ready to learn new tools and jump in where needed to help teams stay organized and productive.
Collections Specialist | CSR
IQOR Philippines
·
May/2008
–
Present
-Managed inbound and outbound customer calls related to payments, billing inquiries, and payment arrangements.
- Provided high-quality customer service by resolving general issues and ensuring customer satisfaction.
Technical Support Representative
Sutherland Global Services
·
November/2007
–
Present
-Delivered multi-channel support (phone, chat, and email) for computer software-related inquiries, troubleshooting, and technical assistance.
-Ensured prompt resolution of customer concerns and provided clear instructions for software installations.
