General Virtual Assistant | Customer Service | Executive Assistant | Medical Records Retriever

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Native

Professional Summary

Detail-oriented professional with over a decade of experience spanning medical records retrieval, lead generation, client onboarding, technical support, and inside sales. Skilled at validating records for accuracy and completeness, confirming patient and request matches, and flagging gaps or inconsistencies, all while handling sensitive information with HIPAA compliance and meeting strict deadlines and quality standards. Experienced working with major copy service providers including Datavant (formerly Ciox), ChartSwap, MRO, Sharecare, HealthMark, and Verisma.

Backed by a background in Information Technology, I bring strong technical aptitude to client-facing work. I’ve managed the full sales cycle, run targeted outreach campaigns, onboarded new clients, and resolved complex network and connectivity issues for customers. Proficient in CRM systems, email automation, customer support, and account management.

Skills & Experience

Skills

Human Resources > Onboarding 5-10 Years

Data Validation Less than 6 Months

Medical Records Management Less than 6 Months

Account Management; Customer Support > Sales Support > Lead Generation 5-10 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Digital Marketing 2-5 Years

Calendar Management 2-5 Years

Remote Troubleshooting 5-10 Years

Client Relationship Management 5-10 Years

network 2-5 Years

Email Automation 2-5 Years

Customer Support > Chat Support >Technical Support 5-10 Years

CRM & Tools 5-10 Years

Customer Support > Chat Support > Email > Admin Assistant > Virtual Assistant > Executive Assistant 2-5 Years

Customer Service>Sales 2-5 Years

Experience highlights

Medical Records Retriever/Validation Specialist

Codes Health · January/2026 – Present

Validated and reviewed patient medical records for accuracy, completeness, and compliance with coding and documentation standards.

Executive Admin/VA

r2decide · January/2025 – /

Managed executive communications, scheduling, and calendar coordination. Maintained CRM data accuracy and ensured timely lead follow-ups.

Technical Support Expert

Convergys Davao · January/2021 – Present

Specialized in troubleshooting business-class internet issues. Handled escalations, network diagnostics, and service restoration for enterprise accounts.

Technical Support Expert

Concentrix Davao · January/2014 – Present

Provided expert support for modems, routers, and cameras. Skilled in remote troubleshooting and guiding users through setup and diagnostics.

Inside Sales Specialist

Callbox Davao · January/2012 – Present

Drove revenue through lead qualification, prospecting, and virtual selling. Managed full sales cycle and built strong client relationships using CRM tools.

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