Customer Service / Admin & Sales Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Virtual Assistant with 5+ years of experience in customer service handling email, chat, and phone support across e-commerce, telecom, and financial services industries. Skilled in CRM management, client communication, issue resolution, sales and administrative support. Known for delivering accurate, timely, and high-quality service while maintaining strong customer satisfaction. Reliable, detail-oriented, and fully equipped to support remote businesses.

Skills & Experience

Skills

Sales & Appointment Setting 6 Months to 1 Year

Customer Service Representative 2-5 Years

Salesforce (CRM) Less than 6 Months

Experience highlights

Outbound Sales Representative

TaskUs Company · November/2022 – Present

• Conducted outbound calls and email follow-ups with existing clients.
• Managed customer data and tracked progress using Salesforce CRM.
• Prepared and sent contracts via Gmail.
• Scheduled callbacks and follow-ups using Google Calendar.
• Met individual and team performance targets.

Outbound Sales Representative

The Results Company · February/2016 – Present

• Contacted potential customers from lead lists.
• Delivered sales presentations and follow-up calls.
• Updated and maintained accurate records in CRM systems.
• Achieved daily, weekly, and monthly sales goals.

Technical Support Representative

Teleperformance · April/2015 – Present

• Diagnosed and resolved technical issues via phone support.
• Answered billing inquiries accurately.
• Scheduled technician visits and documented service cases.

Office Staff

New Blue Frameworks · March/2014 – Present

• Prepared invoices and billing documents.
• Conducted follow-up and collection calls.
• Performed accurate data entry and record maintenance.

Customer Service Representative

VXI · July/2012 – Present

• Assisted customers with pre-paid card account activation and transaction inquiries.
• Documented detailed interaction notes in CRM systems.
• Maintained high-quality customer service standards.

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