Customer Service Representative

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer service professional with over 7 years of experience in phone, email, and chat support, technical troubleshooting, billing, and sales for U.S.-based accounts. Most recently supported Audien Hearing, a direct-to-consumer e-commerce brand, managing orders and subscriptions in Shopify, Recharge, and Chargebee, and handling support tickets in Gorgias and Kustomer. Experienced in both inbound and outbound phone sales, with a track record of upselling that strengthens customer retention. Earlier roles include supporting telecom accounts (Frontier Internet, Uber, Comcast) with billing and technical support. I'm organized, detail-oriented, adapt quickly to new tools, and work well independently in remote settings. Looking for a long-term role where I can grow and take on more responsibility over time.

Skills & Experience

Skills

Customer Support > Customer Service > Gorgias 1-2 Years

Customer service 5-10 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Customer Retention 5-10 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

Kustomer 1-2 Years

Problem Resolution 5-10 Years

Customer Service>Sales 5-10 Years

Customer Service > Gorgias > Shopify 1-2 Years

Account Management 5-10 Years

Accounting > Accounts Payable > Billing Support 5-10 Years

Experience highlights

Customer Service Specialist

Audien Hearing · April/2025 – Present

Handled inbound calls and support tickets for hearing-technology company. Managed customer orders, returns, and accounts using Shopify. Utilized Gorgias and Kustomer for multi-channel support. Managed subscriptions using Recharge and Chargebee. Conducted inbound and outbound sales calls.

Customer Service Specialist

Full Potential Solutions · August/2023 – Present

Supported Frontier Internet and Uber accounts, delivering customer and technical support. Resolved connectivity, billing, and account issues for Frontier; handled trip, payment, and account concerns for Uber.

Customer Service Representative

VXI Global Solutions · February/2018 – Present

Supported Uber and Comcast accounts for over five years. Assisted Comcast customers with billing, troubleshooting, and account management. Handled trip, payment, and account support for Uber.

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