Skills
CRM & Ticketing Systems
5-10 Years
Technical / IT Skills
5-10 Years
C++
5-10 Years
Email & calendar management
5-10 Years
Customer / CX Support > Email & Chat Management
5-10 Years
Software > Data Engineering > SQL
2-5 Years
2-5 Years
Php
1-2 Years
Experience highlights
Software Engineer
B2BE GSS Philippines Inc.
·
June/2022
–
/
Audited code submissions for enterprise compliance, deployed production enhancements to B2B pipelines, optimized OCR workflows, mentored junior developers, and drove team delivery goals.
Associate Software Engineer
B2BE GSS Philippines Inc.
·
August/2021
–
Present
Managed 50+ monthly tickets, developed and tested core modules in C++ and PHP, conducted root-cause analysis on customer issues, and implemented permanent software resolutions.
Application Support Engineer
B2BE GSS Philippines Inc.
·
November/2019
–
Present
Monitored high-availability production environments, diagnosed complex system bugs, wrote SQL queries for database analysis, and deployed hotfixes for production bottlenecks.
Intern
HCX Technology Partners, Inc.
·
February/2019
–
Present
